College of Alameda

4 units, 3 hours lecture, 3 hours laboratory (GR)
Acceptable for credit: CSU, UC
General nature of computer hardware, software and systems: Hands-on applications include introduction to word processing, spreadsheet, database management and presentation software, and a brief introduction to web browsing and e-mail.
AA/AS area 4c; CSU area E

4 units, 3 hours lecture, 3 hours lab (GR or P/NP)

Introduction to computer hardware: Maintaining and servicing computer equipment, fundamental concepts and architecture, major computer subsystems and peripheral devices, common computer problems, troubleshooting techniques, repair procedures and preventive maintenance; traditional, current and emerging computer technologies.

3 units, 2 hours lecture, 3 hours laboratory (GR or P/NP)
Recommended preparation: CIS 1
Windows desktop support: Supporting users and
troubleshooting applications.
AA/AS area 4c

3 units, 2 hours lecture, 3 hours lab (GR or P/NP)
Windows Desktop applications: Configuring and troubleshooting, access to resources, hardware devices, desktop and user environments, and network services.

2 units, 1.5 hours lecture, 1.5 hours laboratory
(GR or P/NP)
Recommended preparation: CIS 1
Help-desk tools and techniques: Troubleshooting
problems on computer systems, both networked and
stand-alone; customer-service skills for success; use of
help-desk software.
AA/AS area 4c